Complaint Box® Platform
Complete noise complaint management, in one secure system.
Cloud-based intake, investigation, response, database, and reporting — purpose-built for airports and heliports, in operation since 2007.
Capture complaints from every channel.
Mobile App
Complaint Box Mobile™ for iOS and Android — branded for your airport, with one-tap submission.
Hotline
Dedicated toll-free or local noise complaint number, with calls captured and organized for staff review. AI analysis is available when enabled.
Webform
Customized, fully branded webform — embeddable on your airport’s existing site.
Platform capabilities.
Real-time secure database
Each client gets a dedicated environment. Each complaint generates its own record.
Customizable dashboard
Real-time charts, complaint volumes, frequent callers, and noise-sensitive area widgets.
Active GIS maps
Geo-coded complaints, pan/zoom/drill to rooftop level, identifies trends and sensitive areas.
Smart Receipt™ Add-on
Identifies the most likely aircraft behind each complaint — with a GIS-mapped, complainant-facing page.
Response module
Airport-approved response templates that give complainants additional detail about their complaint, curated and issued by airport staff.
Every complaint receives an automated acknowledgment confirming that it has been received. When Smart Receipt™ is enabled, the acknowledgment also provides a link to the complainant’s personalized Smart Receipt, which identifies the likely aircraft that generated their concern.
Automated reporting
Monthly and quarterly reports in your airport’s branding, prepared by PlaneNoise using our reporting engine.
NOMS integration
Front-end to industry-standard NOMS databases, eliminating duplicate data entry.
Track to resolution
Manage every complaint from receipt through investigation to closeout.
Flight Log™ integration
Pair the complaint record with an automated daily record of every operation, so investigations start from what actually flew.
Security and privacy, by default.
Airports are trusting us with resident names, addresses, and voices. We treat that as the obligation it is — and we’re candid with clients about exactly which controls are in place.
Dedicated client environments
Each client’s complaint data lives in its own database. No shared tenancy, no cross-client queries.
Encrypted in transit
All connections to the platform, the portal, and every shared link are encrypted end to end.
Data minimization
When AI analysis is enabled, identifying information is removed before complaint data is sent for AI analysis. The AI analyzes the complaint — not the complainant.
Data protection agreements
We provide every client with a formal data processing agreement, and our AI partner does not use client data to train its models.
Nightly backups
Client databases are backed up daily to durable offsite storage.
Automated failure alerting
Intake and processing are continuously monitored. If something stops working, we know before you do.
Our security program is assessed against the NIST Cybersecurity Framework 2.0, with an active roadmap of improvements. We’re happy to share our current posture in detail with prospective clients.
Nearly two decades of refinement, with intelligence on top.
Complaint Box is the platform 29 airports and heliports rely on. Pair it with Complaint Box Intelligence for the full picture.